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In a bid to improve business processes, SVM Europe Limited has replaced its outdated ERP solution and launched an online web ordering portal, selecting Sage ERP 1000 and Intellisell from Midlands-based CPiO Limited. Intellisell’s ease of use has simplified the way in which customers do business with SVM Europe and in turn has encouraged clients to order more. The success of the new system and the online ordering facility has been unprecedented.

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Squires Group’s investment in the Intellisell ecommerce platform has delivered an instant return on investment. From a reduction in cost of sale to cutting a day from the average lead times, the company has also seen average customer orders increase. Less administration and fewer calls to customer service has freed up Squires Group to be more proactive, supporting its international growth strategy and improving responsiveness in an increasingly competitive marketplace.

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Arleigh can experience major peaks in business during the Spring across its 2,500 trade accounts. It holds over 4,500 items in stock across four counties. During a typical peak the company can receive an average of 500-600 telephone, fax and email orders per day from its printed catalogue, all of which needed to be manually entered into the system. Arleigh wanted to make all information available online in order to save its operators time and to lessen the strain due to an expanding business.

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Ravensden wanted to provide their customers with an alternative method of ordering that was fast and reliable, to showcase its wide product range, maximise cross-selling and up-selling opportunities and to find an easier way to take orders from customers at trade shows and events.

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